The Hospitality Hustle

In the fast-paced world of business, phone etiquette is crucial for maintaining professionalism and fostering positive relationships. Whether in your customer service role, working in an office, or managing your own business, knowing how to answer the phone correctly and take messages is essential. Here are some tips to help you handle phone calls with grace and efficiency. 1. Answering the Phone When the phone rings, your response sets the tone for the conversation. Here are some steps to ensure you answer professionally: - Greet the Caller Promptly: Answer the phone within three rings if possible. A quick response shows that you value the caller’s identity. Identify Yourself and Your Company: Use a clear, friendly voice. A simple script could be: “Good more" ing/afternoon! This is [Your Name] from [Company Name]. How can I assist you today?” Smil" While Speaking: It might sound simple, but smiling while you talk can positively influence your tone. Your cheerful demeanor wil...

Whether you're heading into a packed day of meetings, squeezing in a workout between client calls, or preparing for an evening event after the office, having a well-prepared "go bag" can be a lifesaver. Think of it as your ultimate toolkit to handle anything the day throws your way, from an unexpected wardrobe malfunction to a sudden dinner invite. Here's how to pack a go bag to prepare you for anything.  1. Change of Clothes: Formal and Athletic One of the most essential items for your go bag is a change of formal and athletic clothes. Pack an extra professional outfit if you plan on heading to an important meeting or dinner. Opt for a wrinkle-resistant blouse, dress shirt, pair of slacks, or a versatile dress. Darker colors are a safe bet, as they hide stains better and maintain a polished look throughout the day. If you're squeezing in a workout or want to feel comfortable during breaks, include athletic wear. A moisture-wicking T-shirt, leggings or shorts, and...

As a wedding planner, you're not just managing an event but orchestrating one of the most critical days in a couple's life. Your appearance plays a massive role in how you're perceived and, most importantly, how you feel while juggling countless daily tasks. While corporate wear often leans toward structure, formality, and uniformity, dressing for a wedding is all about balancing professionalism with creativity, comfort, and the celebratory nature of the occasion. So, what should a wedding planner wear? Let's break it down! 1. Wedding Planner vs. Corporate Wear: What's the Difference? In the corporate world, attire often revolves around strict dress codes. Think neutral colors, tailored suits, and sensible shoes. The goal is to project professionalism and authority in a more formal setting, often behind a desk or conference room. As a wedding planner, you're constantly on the move. From setting up décor to coordinating with vendors and ensuring everything runs s...

Setting the perfect formal table can feel overwhelming, but it's an art that can elevate any dinner experience into something truly memorable. Whether you're hosting a fancy dinner party, a wedding reception, or a holiday feast, knowing how to arrange a formal table will impress your guests and make them feel special. So, let's dive into the essentials of setting up a formal table—because every detail matters! Step 1: Start with the Basics – The Tablecloth and Napkin   The tablecloth is the foundation of any formal table setting. Opt for neutral tones like white, cream, or light pastels for an elegant backdrop. Make sure the cloth is perfectly ironed—no creases or wrinkles!   Next, place a crisp cloth napkin on each plate or to the left of it, folded into a rectangle, triangle, or a creative shape to add a little flair.   Step 2: The Charger Plate – Your First Layer   A charger plate is a large decorative plate that acts as a base for the dinnerwa...

Hi there! I’m Josie, a 20-year-old Hospitality Management major at East Carolina University (ECU). I have a passion for creating unforgettable experiences, from weddings to corporate events. I love bringing people together in meaningful and memorable ways. I’m the Vice President of the Society for Advancement of Management (SAM) at ECU, where I work with fellow students to help them develop their professional skills and prepare for life after college. I’m also interning as an Event Coordinator Assistant at Rock Springs Center, gaining hands-on experience in the industry and expanding my knowledge of everything from logistics to kitchen operations. My journey in hospitality started long before college. I’ve been involved in wedding planning since I was 14, and I’ve had the privilege of working with some incredible couples to turn their dream weddings into reality. I love how weddings allow me to be creative, organized, and thoughtful all at once—no two are ever the same! You’ll probably...